Terms & Conditions
This website is owned and operated by Studio Rouge Aerial Arts LLC (“Studio Rouge”). These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by the Terms listed below.
Age Restriction
In order to use our website and/or receive our services, you must be at least 18 years of age. Due to the sexually suggestive nature of many of our classes, you are not allowed to receive services if you are under the age of 18 years.
Booking
Bookings for parties or privates are not final until a deposit is received. Bookings for classes are not final until you have signed up for the class. Please also review our waitlist policy below. We do NOT offer refunds nor extensions for purchases of class passes, memberships, party or private purchases, or deposits. By attending a virtual class you are agreeing to our waiver and release terms as shown before online booking. This includes agreeing to the class recording. By attending an in studio class you agreeing to the same waiver and release terms as shown before online booking including acknowledges that although strict measures are being taken by Studio Rouge to prevent the spread of COVID-19, attending classes at Studio Rouge could result in COVID-19 infection.
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Tardiness
We take the safety of our students very seriously, and having an appropriate warm up is crucial, enabling your body to safely practice. If you are more than 10 minutes late, please understand that we cannot let you participate in class.
Late Cancellation
If you have registered for any class or workshop and need to cancel, you must remove yourself from the roster a minimum of 24 hours before the start time. Any cancellation within 24 hours of the class start time will be considered a late cancel and no credits, makeups or reschedules will be granted. No exceptions.
Waitlist Policy
Students have the option of placing themselves on a waitlist for any full class or workshop. If there is an early cancellation and you are on the waitlist, you will be *automatically* placed on the class roster and notified. Please do not place yourself on the waitlist if there is any possibility that you will not be able to make the class. The 24-hour cancellation rule still applies – if you are automatically put on the roster and then late cancel/no show, you will lose your class credit (for class packages). No exceptions.
Drop-n Policy
Please note, as classes can fill up and we have a limited number of poles/apparatuses, we do not accept drop ins. We require our students to register and enroll for classes online in advance. Our classes can fill up pretty quickly, so it is important to sign up for class to reserve a spot before arriving.
Refund Policy
All purchases (including class packages, guest workshop passes, private instruction, parties, and merchandise) are NON-REFUNDABLE. No exceptions.
Cancellations Made by the Studio
While we never want to cancel any of our classes, there may be times when we need to cancel classes. This will usually be due to low attendance (only 1 person registered), inclement weather, instructor injury or illness. While we make every effort to ensure our classes continue as scheduled, Studio Rouge reserved the right to cancel classes/bookings/parties as necessary. If a class is cancelled, students will be notified and the pass used to register for class will be returned to your account for later use. In the event that the studio should need to close for in-person classes due to a pandemic, passes and subscriptions will be suspended/extended for the length of time Studio Rouge is closed.
Prohibited Behavior
Studio Rouge is committed to promoting an environment that is free from unacceptable behavior, including, but not limited to harassment and violence in any form, drug, alcohol or illicit substance use, verbal or physical intimidation, vandalism, racial or religious violence, taunting, sexual harassment, or sexual violence. Studio Rouge must be immediately notified of any situation involving an unacceptable behavior for further investigation and potential sanctions. Such sanctions may include termination of employment and/or termination of the student’s class privileges.
Liability Waiver
Every student must have filled out and signed a liability waiver either online or a hard copy version in -studio BEFORE participating in their first class. Please save yourself time and paper by filling out the online participation using the link below. This form only has to be filled out once.
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Mask Policy
Please stay safe and show respect to the studio community as a whole by abiding by the current mask policy (check what it is here). If there is a mask mandate in place, all visitors will be required to follow it.
General House Keeping
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Always removing your outside shoes at the entrance area. Things like salt in the winter and water from rainy days dirty up the floors that we all dance on.
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Wipe off any equipment (including, but not limited to, poles, hoops, crash mats, yoga mats, yoga blocks, etc...) you may have used during your time at the studio with the alcohol bottles provided around each studio room.
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Please do not consume food or anything other than water while in studio.
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Please do not touch the mirrors...they're terrible to clean even from the smallest finger print smudge.
Cell Phone/Device Use
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Feel free to record yourself during class as a tool to track progress and capture moves/combos that you're proud of or want to revisit in the future! When possible, please try to angle your phone so that only you are in the shot and minimize having other students in the background to respect their privacy.
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DO NOT take phone calls while in studio with the speaker function on. If absolutely necessary to be on the phone while in studio, please refrain from using the speaker function as it serves as a distraction and is disrespectful of ongoing classes.
Memberships
I. PURCHASING INFORMATION:
1.1 PURCHASING, PAYMENTS: Studio Rouge is a cashless business and payments are processed by credit card or via your online “Account” in Wix. All clients are required to maintain a valid and up-to-date payment method on file in their Account for (1) transacting individual purchases; (2) transacting recurring payments for Memberships; (3) incidental charges such as late cancellation or no-show fees; (4) retail or other authorized purchases.
By entering into this Agreement You agree that all membership fees and related charges, including incidentals (as applicable) will be charged to your card on file. You, the account holder, authorize Studio Rouge to process such payments; if You are utilizing a payment method of another individual, You attest that You have the permission to authorize Studio Rouge to process payment on the cardholder’s behalf.
1.2 PACKAGE EXPIRATION: Class packages are a predetermined allotment of classes to be redeemed in a given time frame by a single person; packages cannot be shared or transferred. All packages expire, as described on the website at the time of purchase, from the date of purchase. The expiration date set on an expiring package is the date on which the sessions in the package may no longer be used. There are no extensions, refunds, or freezes for purchases or expired sessions. Remaining credits at the expiration of the package will be forfeited and will not roll-over or be converted into Ecole de Pole credit.
1.3 FIRST TIME CLIENTS: Each client may take advantage of a Studio Rouge First Time “Offer” once, at their initial visit.Individuals who create multiple accounts to take advantage of the Offer more than once will immediately lose access to the purchase with no refund, and may be prevented from attending classes at Studio Rouge in the future.
1.4 REFUND, CHARGEBACK POLICY: Unless otherwise provided by law, You acknowledge that all sales are final and Studio Rouge does not offer refunds for any portion of your payment for any services at any time. By agreeing to this Agreement, You agree that You will not issue a chargeback for any payment made as you are fully aware of this Refund and Chargeback Policy and voluntarily consenting to it. Should you attempt to issue a chargeback, Studio Rouge reserves the right to pause your service until the issue is resolved. At that point You will only be allowed to participate in services once all financial responsibility has been settled in full.
II. MEMBERSHIP
2.1 MEMBERSHIPS: Studio Rouge offers various “Membership(s)” - renewing commitments to a certain number of classes, on a monthly or annual “Term”, in addition to certain perks such as buddy passes, merchandise discounts and early access to events and booking. Memberships, regardless of Term length, are automatically billed monthly. Monthly Memberships automatically renew monthly on the same date of Membership purchase or date of picking; annual Memberships automatically renew annually on the same date of Membership purchase or date of picking. Unused classes at the end of each month do not roll over or bank. Membership continues to renew until canceled by You. Failure to timeline cancel will result in an auto-renewal. All Membership pricing is subject to increase upon 30-days written notice.
Memberships include varied perks and benefits, as indicated at the time of purchase, and are subject to change with 30-days written notice.
2.2 AUTO DEBIT: By purchasing a Membership, You expressly agree that Studio Rouge is authorized to, on a recurring basis on the same of the day of each month of the Membership, automatically charge the debit or credit card account You specified in your Account, subject to communicated increases, for the auto-debit plan You enrolled in. You understand and acknowledge that (1) Studio Rouge will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on the sales page and/or in connection with cancellation fees per the cancellation policy. Studio Rouge may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (2) it is your responsibility to keep a current card or payment method on file with accurate billing information. Studio Rouge cannot be held responsible for errors in processing due to expired or inaccurate information; and (3) Studio Rouge is not responsible for any bank overdraft fees that may occur. Decline Membership transactions are subject to an additional $25 fee.
2.3 MEMBERSHIP CANCELLATION: Membership will continue to autobill each month until cancelled by You in your Account. Those on a month-to-month Membership may cancel their Membership with 14 days notice to email to studiorougecolumbus@gmail.com or info@studiorougecolumbus.com, completion of the cancellation form, or completion of an Exit Appointment prior to the next billing date; those on a 12-month Membership may cancel anytime by email to studiorougecolumbus@gmail.com or info@studiorougecolumbus.com, completion of the cancellation form, and completion of an Exit Appointment prior to the renewal date; however, cancellations made during the Term do not take effect until the full Term has run. When You cancel your Membership mid-month or mid-Term, You maintain access to the Membership and services through the end of your Term.
Gum Policy
Gum is prohibited in the studio. You can choke on it. Don't chew it in class.
Additional Policies
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time by notifying the studio (email us at info@studiorougecolumbus.com or by using the email box at the bottom of any webpage) no fewer than 14 days before your next billing cycle. Subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment provided you have notified Studio Rouge via email no fewer than 14 days before your next billing cycle.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
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These Terms and Conditions shall be subject to and interpreted in accordance with Ohio law. Any action arising out of these Terms and Conditions shall be brought in Franklin County, Ohio
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.