Studio Rouge Policies & Code of Conduct
Not the most exciting....but definitely worth a read!
ALL SALES FINAL
CLASSES:
CANCELLATION POLICY
Early Cancellation: Early cancellation is canceling a class up to 24 hours before the class start time. There is no penalty for this cancellation and you can reuse your class credit during the allotted expiration time. We do not accept any cancellations over the phone. If you’d like to cancel outside of our business hours you must use the Fit by Wix App or our website. Voicemails and text messages are NOT accepted for cancellations.
Late Cancellation: Late canceling is canceling a class within 24 hours of class start time up until an hour before class begins. If you late cancel, you will lose that class credit. Any cancellation that occurs within an hour of class start time is considered a No-Show and will be treated as such.
NO-SHOW POLICY
A No-Show is canceling within 1 hour of class start time or not showing up for the class. Students who No-Show or do not attend due to illness, injury, pregnancy, personal or professional commitments, traffic, construction, or unforeseen circumstances without providing notice, will lose that class credit and incur a $10 fee.
TARDY POLICY
The warm-up and conditioning exercises are integral parts of our classes. Arriving late not only interrupts the class but can put you at a higher risk of injury. Students who arrive after class has started (between 1-10 minutes late) will be marked tardy. Though there isn’t a fee associated with being tardy, the studio reserves the right to deny service or implement a fee for students who are repeatedly tardy.
If you are more than 10 minutes late to class, you will not be able to attend. NO EXCEPTIONS. The class will be treated as a No-Show, which means the class credit will be forfeited and you will incur a $10 fee.
WAITLIST POLICY
If you are on the waitlist and are added to class, it is considered a booking. All Late Cancel and No Show Policies apply. You can remove yourself from the waitlist at any time for no charge; please do so if you cannot attend the class or you cannot make it to the studio in time for the class.
WORKSHOPS
CANCELLATION POLICY
Early Cancellation: Early cancellation is canceling a workshop up to 24 hours before the start time. There is no penalty for this cancellation and you can reuse your workshop credit during the allotted expiration time. We do not accept any cancellations over the phone outside of business hours. If you’d like to cancel outside of our business hours you must use the Fit by Wix or our website. Voicemails and text messages are NOT accepted for cancellations.
Late Cancellation: Late canceling is canceling a Workshop within 24 hours of start time up until an hour before the workshop begins. If you late cancel, you will lose that workshop credit. Any cancellation that occurs within an hour of workshop start time is considered a No-Show and will be treated as such.
NO-SHOW POLICY
A No-Show is canceling within 1 hour of start time or not showing up for the workshop. Students who No-Show or do not attend due to illness, injury, pregnancy, personal or professional commitments, or unforeseen circumstances without providing notice, will lose that workshop credit and incur a $10 fee.
TARDY POLICY
The warm-up and conditioning exercises are integral parts of our workshops. Arriving late not only interrupts the class but can put you at a higher risk of injury. Students who arrive after the workshop has started (between 1-5 minutes late) will be marked tardy. Though there isn’t a fee associated with being tardy, the studio reserves the right to deny service or implement a fee for students who are repeatedly tardy.
If you are more than 5 minutes late, you will not be able to attend. NO EXCEPTIONS. The workshop will be treated as a No-Show, which means the workshop credit will be taken off your account and you will incur a $10 fee.
WAITLIST POLICY
If you are on the waitlist and are added to a workshop, it is considered a booking. All Late Cancel and No Show Policies apply. You can remove yourself from the waitlist at any time for no charge; please do so if you cannot attend the class or you cannot make it to the studio in time for the workshop.
MINIMUM ATTENDANCE POLICY
All workshops must have at least 3 students on the roster in order to run. Any workshop with 2 students or less signed up an hour before class start time will be canceled. If you are signed up for the class you will receive a call and text message notification and will be able to use your workshop credit during the allotted expiration time.
OPEN POLE, OPEN AERIAL
CANCELLATION POLICY
Early Cancellation: Early cancellation is canceling a session up to 24 hours before the start time. There is no penalty for this cancellation and you can reuse your session credit during the allotted expiration time. We do not accept any cancellations over the phone outside of business hours. If you’d like to cancel outside of our business hours you must use the Fit by Wix App or our website. Voicemails and text messages are NOT accepted for cancellations.
Late Cancellation: Late canceling is canceling a session within 24 hours of the start time up until an hour before the session begins. If you late cancel, you will lose that session credit. Any cancellation that occurs within an hour of session start time is considered a No-Show and will be treated as such.
NO SHOW POLICY
A No-Show is canceling within 1 hour of session start time or not showing up for the session. Students who no show or do not attend due to illness, injury, pregnancy, personal or professional commitments, or unforeseen circumstances without providing notice, do not have the right to credits or transfers and will be charged an additional $10 fee.
TARDY POLICY
Doors stay open during Open Pole and Open Aerial sessions and students can enter at any time. However, the session end time is fixed and cannot be extended.
WAITLIST POLICY
If you are on the waitlist and are added to a session, it is considered a booking. All Late Cancel and No Show Policies apply. You can remove yourself from the waitlist at any time for no charge; please do so if you cannot attend the session or you cannot make it to the studio in time for the session.
PRIVATE SESSIONS
CANCELLATION POLICY
Early Cancellation: Early cancellation is canceling a session up to 48 hours before the start time. There is no penalty for this cancellation and you can reuse your session credit during the allotted expiration time. We do not accept any cancellations over the phone outside of business hours. If you’d like to cancel outside of our business hours you must use the Fit by Wix App or our website. Voicemails and text messages are NOT accepted for cancellations.
Late Cancellation: Late canceling is canceling a session within 48 hours of the start time up until an hour before the session begins. If you late cancel, you lose the session credit.
NO SHOW POLICY
A No-Show is canceling within 1 hour of session start time or not showing up for the session. Students who no show or do not attend due to illness, injury, pregnancy, personal or professional commitments, or unforeseen circumstances without providing notice, do not have the right to credits or transfers and will incur a $50 No-Show fee.
TARDY POLICY
SR reserves the right to cancel your session with no refund if you are over 20 minutes past session start time and the session would be treated as a No-Show.
CODE OF CONDUCT:
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Behavior
We reserve the right to terminate your arrangements with us WITHOUT refund if your behavior or that of any members in the booking is likely in our opinion to cause distress, damage, danger, or to annoy customers, other members of the party, employees, property or anyone else. Such behavior includes, but is not limited to, sarcastic remarks, cursing/swearing, becoming irate or raising one’s voice, belittling, demeaning, interjecting, threats or posturing, incessantly messaging to the point of harassment, and general cattiness. If, during your time at our place of business, you publicly demean, attack, or vilify the business, we reserve the right to terminate services WITHOUT refund. If you arrive for lessons or parties clearly under the influence of alcohol or drugs you will not be permitted to attend your session and will not receive any refund or extension.
Copyright
All coursework, class and workshop material including choreography, routines, class formats, and written materials of any such kind relating to Studio Rouge, as well as course descriptions from our web site, newsletters and written summaries of course routines, remain the property of Studio Rouge, and may not be forwarded, copied or reproduced in any way, physical or written, or performed outside of the School, without prior consent from the studio owner. Students may not video the class or content unless expressly given permission by an instructor. At NO TIME may a student live stream class content.
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Respectful Transitions
As we continue to create a positive and focused atmosphere in our studio, we kindly remind everyone to be mindful of others’ experiences and practice times. If your class has concluded, we gently request that conversations and activities not related to the ongoing classes be taken outside of the studio, allowing the next group of students to begin their session in a serene and undisturbed environment.​
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Chewing Gum:
Because chewing gum while physically active poses a serious choking hazard, especially when going back and forth between inversions and being right side up, do not chew gum while in class.
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Help Keep the Studios Clean For Everyone by:
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Always removing your outside shoes at the entrance area. Things like salt in the winter and water from rainy days dirty up the floors that we all dance on.
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Wipe off any equipment (including, but not limited to, poles, hoops, crash mats, yoga mats, yoga blocks, etc...) you may have used during your time at the studio with the alcohol bottles provided around each studio room.
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Please do not consume food or anything other than water while in studio.
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Please do not touch the mirrors...they're terrible to clean even from the smallest finger print smudge.